CARE QUALITY COMMISSION CONSIDERING 1,200 GP INSPECTIONS
Cover - By Thomas Smith, 17 November 2014
The Care Quality Commission (CQC) has revealed there are 1,200 GP surgeries in the lowest two categories meaning patients could be at “risk” or “elevated risk” on 38 indicators.The CQC has also began its first inspections of private hospitals, with two underway and a further six due for inspection this year.
The Commission has published its assessments of all GP surgeries it uses to prioritise inspections under its in-depth regime which involves specialist inspection teams including GPs or practice nurses.
CARE QUALITY COMMISSION'S SUMMARY OF THE INSPECTION
We carried out this inspection to look at the care and welfare provided to patients by the staff at Sunbury Health Centre.
During our visit we spoke with three patients and seven members of staff, which included two GPs and the Practice Manager. We also collected six responses to a questionnaire we left in the waiting area. Patients told us that staff always asked for consent before they provided any care or treatment.
We found that staff were knowledgeable about consent and what to do if a patient lacked capacity to make decisions. We found that patients received care and treatment that met their needs. Patients told us “The care is fine” and “I have no problem with the doctors.” However, most patients told us that the appointment system was not helpful.
Patients told us that they felt safe in the hands of staff at Sunbury Health Centre. When asked, we found that staff were aware of the safeguarding procedures within the practice. We saw that staff had received regular training and appraisal and staff told us they felt supported by the Practice.
We saw that the practice had a complaints procedure. When asked, two patients told us that they had made a complaint in the past and this had been dealt with satisfactorily.