THE PATIENTS' SURVEY 2024

The PPG Patient Survey runs for four weeks from May to June each year. The Survey is designed by members of the Patient Participation Core Group (PPG), and thanks are extended to Cassie Robinson from Sunbury Health Centre (SHC) for setting up and running the Survey on our behalf.   

Thanks are also extended to everyone who takes the time to share their views and experiences of being part of the patient population of Sunbury Health Centre. 

CONTENT

Introduction
Aims and Objectives
Methodology and Return Rate
Overview of Strengths and Recommendations
Results:
(A)    Accessing Appointments Online
(B)    Accessing Apointments by Telephone and/or in Person
(C)    Appointment Allocation and Delivery
(D)    Requesting a Repeat Prescription
(E)     Overall Service of the Practice
(F)     Patient Communication
Appendix:  Return Rates and Demographics

NB:  Observations and Recommendations may be found in yellow boxes on pages 7, 13, 14, 16 and 18.