Policies
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COMPLAINTS
We make every effort to give the best service possible to everyone who attends the Practice.
However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Please download the Health Centre's Complaints Charter ...
We make every effort to give the best service possible to everyone who attends the Practice.
However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Please download the Health Centre's Complaints Charter ...
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CONFIDENTIALITY AND MEDICAL RECORDS
The Practice complies with Data Protection and Access to Medical Records Legislation. Identifiable information about you will be shared with others. Please download the Confidentiality and Medical Records document ...
The Practice complies with Data Protection and Access to Medical Records Legislation. Identifiable information about you will be shared with others. Please download the Confidentiality and Medical Records document ...
VIOLENCE POLICY
The NHS operate a 'zero tolerance' policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list, with immediate effect ,in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence, or verbal abuse which leads to fear for a person’s safety. In this situation we shall notify the patient in writing of their removal from the Practice's list, and record in the patient’s Medical Records the fact of the removal and the circumstances leading to it.
Should removal from our list occur, you will receive a letter stating clearly why you are being removed and with instructions on how you may register with another Doctor in the area
The NHS operate a 'zero tolerance' policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list, with immediate effect ,in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence, or verbal abuse which leads to fear for a person’s safety. In this situation we shall notify the patient in writing of their removal from the Practice's list, and record in the patient’s Medical Records the fact of the removal and the circumstances leading to it.
Should removal from our list occur, you will receive a letter stating clearly why you are being removed and with instructions on how you may register with another Doctor in the area
CHAPERONE POLICY
The Practice is committed to providing a safe and comfortable environment where patients and staff are confident that 'best practice' is being followed.
Patients are entitled to ask for a chaperone for any consultation, examination or procedure where they feel they prefer to have a chaperone.
The Practice will endeavour to provide a formally trained chaperone upon request, but patients would help us by requesting a chaperone when booking an appointment where a chaperone is required. This may mean rescheduling appointments in order to meet this need.
A Doctor, Nurse or other health care professional may also require a chaperone to be present for certain consultations.
The Practice is committed to providing a safe and comfortable environment where patients and staff are confident that 'best practice' is being followed.
Patients are entitled to ask for a chaperone for any consultation, examination or procedure where they feel they prefer to have a chaperone.
The Practice will endeavour to provide a formally trained chaperone upon request, but patients would help us by requesting a chaperone when booking an appointment where a chaperone is required. This may mean rescheduling appointments in order to meet this need.
A Doctor, Nurse or other health care professional may also require a chaperone to be present for certain consultations.
SAFEGUARDING ADULTS POLICY
This Policy will enable Sunbury Health Centre (the Practice) to demonstrate its commitment to keeping safe patients who are vulnerable adults, and other vulnerable adults, with whom it comes into contact with. The Practice duly acknowledges its duty to respond appropriately to any allegations, reports or suspicions of abuse.
This Policy will enable Sunbury Health Centre (the Practice) to demonstrate its commitment to keeping safe patients who are vulnerable adults, and other vulnerable adults, with whom it comes into contact with. The Practice duly acknowledges its duty to respond appropriately to any allegations, reports or suspicions of abuse.
SAFEGUARDING CHILDREN POLICY
The Sunbury Health Centre (the Practice) is committed to protecting children from abuse and neglect, preventing impairment of health and development, and ensuring they grow up in circumstances consistent with the provision of safe and effective care enables children to have optimum life changes and enter adulthood successfully.
The Sunbury Health Centre (the Practice) is committed to protecting children from abuse and neglect, preventing impairment of health and development, and ensuring they grow up in circumstances consistent with the provision of safe and effective care enables children to have optimum life changes and enter adulthood successfully.