Frequently Asked Questions ... 06 June 2016 ___________________________________________________________________________
The following Questions were raised at the last Patients' Open Meeting at the Practice on 06 June 2016 To see the Minutes of the Meeting click here ... _______________________________________________________________________________________________________
Q Why does it take so long to get a DVLA medical? A. It was explained that this requires a private medical requiring 30 minutes to complete and this is the equivalent to three GP appointments. Consequently due to prior appointments already booked it can be difficult for GPS to find the time for such an appointment. Appointments are scheduled as soon as possible.
QSince VHC is a private provider why can’t the Practice have priority over the space available at SHC? A When VHC were awarded the contract by NHS England to deliver services at SHC the contract included an allocation of space. VHC services include Health Visitors, Midwives and the District Nurses and other services. There is a possibility that VHC may use off-site hubs to accommodate some of their services which may release some space – however the Practice will need to rent such spaces, which is an additional cost. The contract is up for renewal next year and it is expected that it will not include as much accommodation at SHC.
Q. Do doctors lead on specific areas e.g. children’s mental health? A Some doctors do have specialisms, however rather than only treating patients who have a specific illness, knowledge and expertise is shared amongst the GPs.
Q Could the self-referral form used for mental health issues, be reviewed to ensure that it is fit for purpose, particularly for adolescences? A It was agreed that this will be looked at further.
Q ‘Spelthorne Carers’ is a resource that local patients would benefit from learning more about. Could this be advertised? A It was agreed to consider this further.
Q Could the opening times be clarified ? A SHC doors open at 7am and consultations begin from 7.20 am onwards. There are proposals in place to implement changes to the appointment system that will prevent the need to queue at 7am. This will be communicated once this has been finalised.
Q Could the web-site be kept more up-to-date? A Yes, RF will ensure this happens. RF added that a report summarising the outcomes of the recent patients’ survey will soon be added to the web-site. It was very encouraging that 100 more surveys were completed than last year. All of the comments received are very useful and will be acted upon by the Practice. The largest concern continues to be access.
Q Please will you ensure that developments to improve the appointment system don’t exclude those patients who are not IT literate and/ or who don’t have access to a computer? A This was agreed. Changes are being considered to ensure that the best way to get an appointment is not to queue. Moving forward doctors will not always be the first point of call; rather the many other health care professionals will be providing some of the services that doctors currently undertake. This is the now the situation in most GP practices.
Q The hospital told my wife to see her doctor within a week – yet this was not possible! A Hospitals are being asked by SHC to ensure that their requests match the resources of the Centre so that patients aren’t placed in such a position.
Q Is the outsourcing service used for referral letters confidential? A Yes. The company meets information governance standards and is used by many health care trusts.
NH thanked the patients, DG, RF and JS for attending the meeting.
The following question was left at the end of the meeting:
Q Is it possible on the web-site to indicate which doctors are partners and which are salaried? A RF will review with the Partners together with other changes required to update the website.