The following questions were asked at the last Patients' Open Meeting at the Practice on Tuesday, 15 October 2019 Minutes of the Meeting _______________________________________________________________________________________________
Q A lot of patients do not have access to technology are not able to drive to and therefore cannot benefit from shared services with other Practices.\
A When the Extended Access Clinics were introduced, SHCGP applied to be a hub so that they could have as many of the appointments as possible at SHC. It is still possible to telephone the Practice and also visit in person to make an appointment. ______________________________________________________________________________________________
Q Has a solution been found to the matter of the Service Charges?
A Both DG & RF have met extensively with representatives from NHS Property Services. The Practice is still waiting for a response to a proposal they made in July! DG stressed that the impact of these charges is the Practice’s inability to expand at the rate they would like to be able to.
A patient asked if the MP is aware of this matter. To which the response was: Yes he is, and he has been involved a few times. ______________________________________________________________________________________________ Q Could the advertisement of this meeting be widened?
A It was agreed that in addition to the many ways in which these meetings are advertised, including the Practice & PPG websites, Sunbury Matters, LoSRA newsletters, posters in local shops and pharmacies and FaceBook, a poster would also be given to the local library.
In response to a suggestion to use text messaging, it was explained that the Practice did not want to overwhelm patients with messages that might distract them from important messages sent by the Practice. Therefore text messaging in not currently used to advertise PPG Open Meetings. A patient, involved in the organisation of the weekly Park Runs at Hazelwood (London Irish Rugby Ground), thanked the Practice for its promotion of the event. He also thanked members of the Practice for their active involvement in the Park Runs and encouraged others to join in the fun of completing the 5K course by walking or running