THE PATIENT PARTICIPATION GROUP - PPG
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Empowering Patients ... Influencing Primary Care
'PPGs are groups of active volunteer patients working in partnership with Practice staff and GPs - this unique partnership between patients and their Practices is essential to achieving high quality and responsive care.'
Chief Executive of the National Association for Patient Participation (NAPP) www.napp.org.uk
'PPGs are groups of active volunteer patients working in partnership with Practice staff and GPs - this unique partnership between patients and their Practices is essential to achieving high quality and responsive care.'
Chief Executive of the National Association for Patient Participation (NAPP) www.napp.org.uk
GP Practices have been required to engage with their patients through Patient Participation Groups (PPG). These groups act as representatives of the patient population, and help to improve communication between patients and their Practice ... not as channels for complaints.
The Sunbury Health Centre Patient Participation Group (SHCPPG) is a grassroots way of affecting change, and involving patients in improving the health and wellbeing of the local community.
The Group has an increasingly important role to play in helping to give patients a say in the way services are delivered to best meet their needs ... and the needs of the local community. It will encourage a positive relationship between the patients and the surgery staff, both medical and administrative.
The PPG is to be an active voice for the patients at the Health Centre ... and to be realistic about what can be achieved by making small changes that can make a difference. It will work constructively and positively to help identify solutions ... acting in partnership with the Health Centre to carry out surveys and research to find out what matters to the patients and then to discuss the findings with the Health Centre.
BENEFITS OF A PPG
There is clear evidence that a PPG can make real, constructive changes to the provision of services ... aiding the responsiveness of Practices and providing services that truly reflect what patients want and need. PPGs also plays a key role in encouraging healthier communities, through the provision of information, advice and support to help local people lead healthier lives.
There is clear evidence that a PPG can make real, constructive changes to the provision of services ... aiding the responsiveness of Practices and providing services that truly reflect what patients want and need. PPGs also plays a key role in encouraging healthier communities, through the provision of information, advice and support to help local people lead healthier lives.
BENEFITS TO PATIENTS
- Improved healthcare
- High-quality, patient-focused services and care
- Better informed access to care
- Clearer understanding of rights and responsibilities
- Stronger relationships between patients and healthcare professionals
- Clear information about care pathways
- Ability to influence service delivery and future service provision
- Involvement in and an ability to influence commissioning decisions.
BENEFITS FOR DOCTORS
- A greater understanding of what your patients want, so you can focus on what matters to them
- An opportunity to celebrate success in all aspects of patient experience and involvement
- Improved reputation because patients will have a positive experience
- Improved care and services will mean your practice/clinic will be patients’ first choice for care and treatment
- Understanding current problems in care delivery and services
- Feedback will inform the continuous improvement and redesign of services
- Delivering NHS values
- Enabling public accountability
- Efficient use of resources
- Contributions to effective clinical governance
- Making services appropriate
BENEFITS FOR THE NHS
Greater openness and accountability in the NHS and involvement of the public should help to create a better understanding of complex NHS and health issues. Effective public consultation and engagement can help to strengthen public confidence in the NHS and may help to achieve a more appropriate use of services and a better understanding of the reasons for planned changes to services.
Greater openness and accountability in the NHS and involvement of the public should help to create a better understanding of complex NHS and health issues. Effective public consultation and engagement can help to strengthen public confidence in the NHS and may help to achieve a more appropriate use of services and a better understanding of the reasons for planned changes to services.
BENEFITS TO SOCIETY
When people are involved in and can influence decisions that directly affect their lives, their self-esteem and self-confidence increases and this in turn improves health and well-being. There is growing evidence that having strong social networks and cohesion benefits health. Involvement in discussions about health and health services can help to encourage this social cohesion within communities
When people are involved in and can influence decisions that directly affect their lives, their self-esteem and self-confidence increases and this in turn improves health and well-being. There is growing evidence that having strong social networks and cohesion benefits health. Involvement in discussions about health and health services can help to encourage this social cohesion within communities
ESTABLISHING AN EFFECTIVE PPG ... A PPG is only as good as the people in it ...
The SHCPPG is a platform from which to encourage patients to engage in their own healthcare. It will make the relationship between patients and the Health Centre much stronger and is important to the provision of modern high-quality General Practice. The SHCPPG can influence the quality, safety and effectiveness of services, in collaboration with all the Health Centre staff.
Those involved in the group will need to have:
A successful group should:
The SHCPPG is a platform from which to encourage patients to engage in their own healthcare. It will make the relationship between patients and the Health Centre much stronger and is important to the provision of modern high-quality General Practice. The SHCPPG can influence the quality, safety and effectiveness of services, in collaboration with all the Health Centre staff.
Those involved in the group will need to have:
- The confidence of the Health Centre
- Enthusiasm for patient involvement
- Willingness to learn
- Absence of a personal agenda
A successful group should:
- Involve everyone
- Develop a clear plan for setting up and developing the group
- Establish clear goals for the group
- A good mix of members
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PPGs IN GENERAL PRACTICE
2 pages. Published by the British Journal of Medical Practice - November 2016 BJGP editorial, ‘Patient participation groups in general practice: building better partnerships’
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