LIVI - A DOCTOR ON-LINE
MESSAGE FROM SUNBURY HEALTH CENTRE re. LIVI
Following a recent message to some patients in North West Surrey about changes to accessing video GP consultations from LIVI, we want to clarify what this means for how you access GP services and to confirm that, although the LIVI video consulting service will be discontinued over time, access to it will continue in the short-term.
As background to this decision, we, along with other Practices in North West Surrey have been reviewing how patients access services and are introducing some changes in response to patient feedback.
The key changes are:
As a result, we, along with other local surgeries have made the decision that, in the longer-term, we no longer need support from LIVI. In addition, the rising costs of LIVI means it offers less value for money for our patients.
In the short-term, LIVI appointments will continue to be available for patients who want to use them until the full range of additional services are available.
We recognise that patients value a variety of ways of accessing care from the surgery.
We are working hard to make sure we continue to offer more face-to-face appointments, as well as maintaining a high-quality remote consultation service through the surgery.
We apologise for any confusion caused.
Following a recent message to some patients in North West Surrey about changes to accessing video GP consultations from LIVI, we want to clarify what this means for how you access GP services and to confirm that, although the LIVI video consulting service will be discontinued over time, access to it will continue in the short-term.
As background to this decision, we, along with other Practices in North West Surrey have been reviewing how patients access services and are introducing some changes in response to patient feedback.
The key changes are:
- Providing more face-to-face appointments in the evenings and at weekends through acute illness hubs, which are local clinics in Ashford, Woking and Chertsey.
- Introducing a service that will allow patients to book themselves appointments with a range of other services such as physiotherapy.
- Continuing to provide remote consultations for those who want them.
As a result, we, along with other local surgeries have made the decision that, in the longer-term, we no longer need support from LIVI. In addition, the rising costs of LIVI means it offers less value for money for our patients.
In the short-term, LIVI appointments will continue to be available for patients who want to use them until the full range of additional services are available.
We recognise that patients value a variety of ways of accessing care from the surgery.
We are working hard to make sure we continue to offer more face-to-face appointments, as well as maintaining a high-quality remote consultation service through the surgery.
We apologise for any confusion caused.
PowerPoint Presentation ... 6 slides
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See a GP by video in minutes
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LIVI lets patients see a GP by video in minutes – on their mobile or tablet. Our service is available for free through the NHS for patients of our partner GP Practices.
Our goal is to improve the UK’s health, one patient at a time. We know it’s ambitious, but we believe anything is possible. And we’re already proving that – with over 700,000 patient appointments across Europe and patient satisfaction of 4.9 stars.
LIVI is available to 48 GP Practices in the North West Surrey Practice area.
Our goal is to improve the UK’s health, one patient at a time. We know it’s ambitious, but we believe anything is possible. And we’re already proving that – with over 700,000 patient appointments across Europe and patient satisfaction of 4.9 stars.
LIVI is available to 48 GP Practices in the North West Surrey Practice area.
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Download the LIVI app
Sign up and select your existing GP Practice for a free NHS service.
Sign up and select your existing GP Practice for a free NHS service.
Book an appointment at a time that suits you
See a GP in minutes, or book up to 7 days ahead. Your GP will call you in the app to start your appointment.
See a GP in minutes, or book up to 7 days ahead. Your GP will call you in the app to start your appointment.
Get medical advice, prescriptions and referrals
Our GPs can offer medical advice, prescriptions delivered to a Pharmacy near you, and referrals to a specialist, if necessary.
Our GPs can offer medical advice, prescriptions delivered to a Pharmacy near you, and referrals to a specialist, if necessary.
