SUNBURY HEALTH CENTRE PATIENTS PARTICIPATION GROUP
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LIVI - A DOCTOR ON-LINE
MESSAGE FROM SUNBURY HEALTH CENTRE re. LIVI

Following a recent message to some patients in North West Surrey about changes to accessing video GP consultations from LIVI, we want to clarify what this means for how you access GP services and to confirm that, although the LIVI video consulting service will be discontinued over time, access to it will continue in the short-term.

As background to this decision, we, along with other Practices in North West Surrey have been reviewing how patients access services and are introducing some changes in response to patient feedback.

The key changes are:
  • Providing more face-to-face appointments in the evenings and at weekends through acute illness hubs, which are local clinics in Ashford, Woking and Chertsey.
  • Introducing a service that will allow patients to book themselves appointments with a range of other services such as physiotherapy.
  • Continuing to provide remote consultations for those who want them.
​
As a result, we, along with other local surgeries have made the decision that, in the longer-term, we no longer need support from LIVI. In addition, the rising costs of LIVI means it offers less value for money for our patients.

In the short-term, LIVI appointments will continue to be available for patients who want to use them until the full range of additional services are available.

We recognise that patients value a variety of ways of accessing care from the surgery.

We are working hard to make sure we continue to offer more face-to-face appointments, as well as maintaining a high-quality remote consultation service through the surgery.
​

We apologise for any confusion caused.
UPDATE ON THE PROGRESS OF LIVI ACROSS THE NORTH WEST SURREY CCG
PowerPoint Presentation ...  6 slides
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See a GP by video in minutes 

  • GP appointments from home, work, or on the go 
  • Get medical advice, referrals and prescriptions
  • Free NHS service in eligible areas
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LIVI lets patients see a GP by video in minutes – on their mobile or tablet.  Our service is available for free through the NHS for patients of our partner GP Practices.

Our goal is to improve the UK’s health, one patient at a time. We know it’s ambitious, but we believe anything is possible. And we’re already proving that – with over 700,000 patient appointments across Europe and patient satisfaction of 4.9 stars.
​
LIVI is available to 48 GP Practices in the North West Surrey Practice area.
  • See a Doctor by video in minutes
  • Book for yourself or your child
  • Speak to a Doctor at home or on-the-go
  • Medical advice, prescriptions and referrals
  • 2 million patients helped in Europe
  • 98% of patients satisfied
Download the LIVI app
​Sign up and select your existing GP Practice for a free NHS service.
Book an appointment at a time that suits you
​See a GP in minutes, or book up to 7 days ahead.  Your GP will call you in the app to start your appointment.
Get medical advice, prescriptions and referrals
Our GPs can offer medical advice, prescriptions delivered to a Pharmacy near you, and referrals to a specialist, if necessary.
​​This App is only available on the App Store for iOS devices.
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INSTALL


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The Patient Participation Group of the Sunbury Health Centre
​____________________________________________________________________________________________________


​SUNBURY HEALTH CENTRE GROUP PRACTICE
Green Street
​SUNBURY ON THAMES, TW16 6RH
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04 November 2021
01932 713399
www.sunburyhealthcentre.nhs.uk
www.facebook.com/SHCGP
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  • VACCINES
    • COVID-19 >
      • INFORMATION-SUPPORT
      • Every Mind Matters
      • COVID YELLOW CARD REPORTING SITE
    • FLU VACCINES
  • The PPG
    • About the PPG
    • Aims + Objectives >
      • Standing Orders
    • THE CORE COMMITTEE
    • THE MEDIA re. The Practice
    • Meetings >
      • MINUTES OF MEETINGS >
        • Minutes - 2022
        • Minutes - 2021
        • Minutes - 2019 and 2020
        • Minutes 2013 - 2018
    • PPG Presentation
    • Join Us ...
  • Appointments
    • LIVI - A Doctor on-line
    • Hospital Appointments Online
    • Hospital Blood Test Appointment
    • NHS e-Referral Service
  • THE PRACTICE
    • Opening Times
    • Reception and Enquiries
    • BLOOD TEST RESULTS
    • Clinical Pharmacist >
      • Nurse Practitioner + Paramedics
    • Clinics and Services >
      • Ear Micro-Suction Service
      • HEALTH REVIEW + ASSESSMENT CLINIC
      • Home Visits
      • Minor Surgery
      • New Patients Registration >
        • Temporary Residents
      • PRESCRIPTIONS + MEDICINES CENTRE >
        • Repeat Prescriptions
      • Sickness Certificates
      • Call 111 >
        • Symptom Checker
        • NW Surrey CCG - Advice on Call 111
      • Travel Vaccinations
      • Free Health Checks
      • Immunisations >
        • Adult Immunisations
        • Children's Immunisations
    • Fees for non-NHS Services
    • Friends and Family Test
    • Compliments + Suggestions >
      • Complaints
    • Treatment Room
    • Wellbeing Centre
  • PRACTICE WEBSITE
  • General
    • Accessible Transport
    • Local Pharmacies
    • Medicines Use Review
    • Patient Guide to GP Services
    • Revalidation of Doctors
    • Useful Telephone Numbers
    • Useful Websites
  • Health Care
    • Ashford + St. Peter's Hospitals
    • CQC
    • Healthwatch + Public Involvement Assoc. - HAPIA >
      • Mini NHS Bulletins
    • Health + Care Data
    • Healthwatch Surrey
    • National Assoc. of Patient Participation - NAPP
    • National Institute for Health + Care Excellence - NICE
    • NHS Choices
    • NHS England
    • NW Surrey CCG
    • NW Surrey Health and Care Alliance
    • SPELTHORNE HEALTH + WELLBEING
    • Surrey Heartlands