SUNBURY HEALTH CENTRE PATIENT PARTICIPATION GROUP
  • The PPG
    • PATIENTS' SURVEY 2024
    • About the PPG
    • Aims + Objectives
    • Standing Orders
    • Every Mind Matters
    • THE CORE COMMITTEE
    • SUNBURY MATTERS + MEDIA
    • Meetings >
      • MINUTES OF MEETINGS >
        • Meetings 2025
        • Minutes 2023 / 2024
        • Minutes - 2022
        • Minutes - 2021
        • Minutes - 2019 and 2020
        • Minutes 2013 - 2018
    • PPG Presentation
    • Join Us ...
  • THE PRACTICE
    • Opening Times
    • Reception and Enquiries
    • TEST RESULTS
    • Clinical Pharmacist >
      • Nurse Practitioner + Paramedics
    • Clinics and Services >
      • Ear Micro-Suction Service
      • HEALTH REVIEW + ASSESSMENT CLINIC
      • Home Visits
      • Minor Surgery
      • New Patients Registration >
        • Temporary Residents
      • PRESCRIPTIONS + MEDICINES CENTRE >
        • Repeat Prescriptions
      • Sickness Certificates
      • Call 111 >
        • Symptom Checker
        • NW Surrey CCG - Advice on Call 111
      • Travel Vaccinations
      • Free Health Checks
      • Immunisations >
        • Adult Immunisations
        • Children's Immunisations
    • Fees for non-NHS Services
    • Friends and Family Test
    • Compliments + Suggestions >
      • Complaints
    • Wellbeing Centre
  • General
    • Accessible Transport
    • Local Pharmacies
    • Medicines Use Review
    • Patient Guide to GP Services
    • Revalidation of Doctors
    • Useful Telephone Numbers
    • Useful Websites
  • Health Care
    • Ashford + St. Peter's Hospitals
    • CQC
    • Health + Care Data
    • Healthwatch Surrey
    • National Institute for Health + Care Excellence - NICE
    • NHS Choices
    • NHS England
    • NW Surrey CCG
    • NW Surrey Health and Care Alliance
    • SPELTHORNE HEALTH + WELLBEING
    • Surrey Heartlands
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HEALTHWATCH SURREY
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Website:         www.healthwatchsurrey.co.uk
Telephone:      0303 303 002 (local rate number)
Email:             [email protected]

FREEPOST:
Freepost RSYX-ETRE-CXBY
Health watch Surrey
Astolat, Coniers Way,
BURPHAM, Surrey, GU4 7HL
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What is Healthwatch?

Healthwatch is the new independent consumer champion for both health and social care. It exists in two distinct forms – local Healthwatch, at local level, and Healthwatch England, at national level. The aim of local Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. Local Healthwatch provides, or signposts, people to information to help them make choices about health and care services.

​Local Healthwatch is an independent organisation, able to employ its own staff and involve volunteers, to become the influential and effective voice of the public. 

Healthwatch Surrey gives people a powerful voice locally and nationally.  It will work to help local people to get the best out of their local health and social care services … whether it is improving the services today, or helping to shape them for tomorrow.  It is all about local voices being able to influence the delivery and design of local services … not just people who use them, but anyone who might need to in the future.

Healthwatch Surrey - part of the Healthwatch England national network - is a new independent organisation that will give people a voice to improve and shape services, and to help them to get the best out of health and social care.
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HEALTHWATCH SURREY 
Has a seat on the statutory Health and Wellbeing Boards, ensuring that the views and experiences of patients, carers and other service users are taken into account when local needs assessments and strategies are prepared, such as the Joint Strategic Needs Assessment (JSNA) and the re-authorisation of Clinical Commissioning Groups.  This ensures that local Healthwatch has a role in promoting public health, health improvements and in tackling health inequalities.

More information on the authorisation process for CCGs is on the Department of Health website: 

​www.Department of Health.gov.uk/health/2012/05/authorisation- process-ccg/
​Enables people to share their views and concerns about their local health and social care services and understands that their contribution will help build a picture of where services are doing well and where they can be improved. ​
Alerts Healthwatch England, or CQC and/ or Council Scrutiny Committees where appropriate, to concerns about specific care providers, health or social care matters. 
Provides people with information about their choices and what to do when things go wrong.  This includes either signposting people to the relevant provider, or itself providing (if commissioned by the Council), independent advocacy to individuals who want to complain about NHS services. 
 
Signposts people to information about local health and care services and how to access them. 
​Gives authoritative, evidence-based feedback to organisations responsible for commissioning or delivering local health and social care services.
Can help and support Clinical Commissioning Groups and the Council social care Departments, to make sure that services really are designed to meet citizen's needs.  
Should be inclusive and reflect the diversity of the community it serves.   There is an explicit requirement in the Health and Social Care Act 2012 that the way in which Local Healthwatch exercises its functions must be representative of local people and different users of services. 
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  • The PPG
    • PATIENTS' SURVEY 2024
    • About the PPG
    • Aims + Objectives
    • Standing Orders
    • Every Mind Matters
    • THE CORE COMMITTEE
    • SUNBURY MATTERS + MEDIA
    • Meetings >
      • MINUTES OF MEETINGS >
        • Meetings 2025
        • Minutes 2023 / 2024
        • Minutes - 2022
        • Minutes - 2021
        • Minutes - 2019 and 2020
        • Minutes 2013 - 2018
    • PPG Presentation
    • Join Us ...
  • THE PRACTICE
    • Opening Times
    • Reception and Enquiries
    • TEST RESULTS
    • Clinical Pharmacist >
      • Nurse Practitioner + Paramedics
    • Clinics and Services >
      • Ear Micro-Suction Service
      • HEALTH REVIEW + ASSESSMENT CLINIC
      • Home Visits
      • Minor Surgery
      • New Patients Registration >
        • Temporary Residents
      • PRESCRIPTIONS + MEDICINES CENTRE >
        • Repeat Prescriptions
      • Sickness Certificates
      • Call 111 >
        • Symptom Checker
        • NW Surrey CCG - Advice on Call 111
      • Travel Vaccinations
      • Free Health Checks
      • Immunisations >
        • Adult Immunisations
        • Children's Immunisations
    • Fees for non-NHS Services
    • Friends and Family Test
    • Compliments + Suggestions >
      • Complaints
    • Wellbeing Centre
  • General
    • Accessible Transport
    • Local Pharmacies
    • Medicines Use Review
    • Patient Guide to GP Services
    • Revalidation of Doctors
    • Useful Telephone Numbers
    • Useful Websites
  • Health Care
    • Ashford + St. Peter's Hospitals
    • CQC
    • Health + Care Data
    • Healthwatch Surrey
    • National Institute for Health + Care Excellence - NICE
    • NHS Choices
    • NHS England
    • NW Surrey CCG
    • NW Surrey Health and Care Alliance
    • SPELTHORNE HEALTH + WELLBEING
    • Surrey Heartlands