COMPLAINTS

Patients and the public can complain about any concerns that they have about a Doctor.  This is completely separate from Revalidation, although the Doctor will be asked to consider all complaints as part of their Annual Appraisal.

Complaints can be made directly to the Practice Manager, or to the Complaints Manager or the Patient Advice and Liaison Service (PALS) in a hospital.  Serious complaints can go directly to the GMC or to the Health Service Ombudsman.  You can also contact Healthwatch Surrey for advice.

You can share your experiences with the Care Quality Commission (CQC), to help them decide which GP surgeries they will inspect, and when.  

​Useful Contacts

PALS
Offers confidential advice, support and information on health-related matters.  PALS provide a point of contact for patients, their families and their carers.  You can find officers from PALS in your local hospital.  You can find your nearest PALS office on NHS Choices website

GMC
Regulating Doctors and ensuring good medical practice.  GMC information can be made available in alternative formats or languages.

Regent's Place
350 Euston Road
LONDON, NW1 3JN                        Tel:  0161 923 6602
http://www.gmc-uk.org/about/contacts.asp

​NHS ENGLAND
P. O. Box 16738
REDDITCH, B97 9PR                          Tel:  03003 112223
www.england.nhs.uk 

​CQC
Tel:   03000 616161
Fax:  03000 616171
www.cqc.org.uk/contact-us

​HEALTHWATCH ENGLAND
Healthwatch England can advise you, or put you in touch with your Local Healthwatch.
enquiries@healthwatch.co.uk          Tel: 03000 683 000

​HEALTHWATCH SURREY
℅ Citizens Advice Surrey
15-21 Haydon Place
GUILDFORD, GU1 4LL
enquiries@healthwatchsurrey.co.uk​   Tel:  0303 303 0023

​HEALTHWATCH AND PUBLIC INVOLVEMENT ASSOCIATION
30 Portland Rise
LONDON, N4 2PP
www.hapia2013.org                     Tel: 020 8809 6551