COMPLAINTS
Patients and the public can complain about any concerns that they have about a Doctor. This is completely separate from Revalidation, although the Doctor will be asked to consider all complaints as part of their Annual Appraisal.
Complaints can be made directly to the Practice Manager, or to the Complaints Manager or the Patient Advice and Liaison Service (PALS) in a hospital. Serious complaints can go directly to the GMC or to the Health Service Ombudsman. You can also contact Healthwatch Surrey for advice.
You can share your experiences with the Care Quality Commission (CQC), to help them decide which GP surgeries they will inspect, and when.
Complaints can be made directly to the Practice Manager, or to the Complaints Manager or the Patient Advice and Liaison Service (PALS) in a hospital. Serious complaints can go directly to the GMC or to the Health Service Ombudsman. You can also contact Healthwatch Surrey for advice.
You can share your experiences with the Care Quality Commission (CQC), to help them decide which GP surgeries they will inspect, and when.
Useful Contacts
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PALS
Offers confidential advice, support and information on health-related matters. PALS provide a point of contact for patients, their families and their carers. You can find officers from PALS in your local hospital. You can find your nearest PALS office on NHS Choices website |
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GMC
Regulating Doctors and ensuring good medical practice. GMC information can be made available in alternative formats or languages. Regent's Place 350 Euston Road LONDON, NW1 3JN Tel: 0161 923 6602 http://www.gmc-uk.org/about/contacts.asp |
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HEALTHWATCH ENGLAND
Healthwatch England can advise you, or put you in touch with your Local Healthwatch. [email protected] Tel: 03000 683 000 |
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HEALTHWATCH SURREY
℅ Citizens Advice Surrey 15-21 Haydon Place GUILDFORD, GU1 4LL [email protected] Tel: 0303 303 0023 |
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HEALTHWATCH AND PUBLIC INVOLVEMENT ASSOCIATION
30 Portland Rise LONDON, N4 2PP www.hapia2013.org Tel: 020 8809 6551 |
