SUNBURY HEALTH CENTRE PATIENT PARTICIPATION GROUP
  • The PPG
    • PATIENTS' SURVEY 2024
    • About the PPG
    • Aims + Objectives
    • Standing Orders
    • Every Mind Matters
    • THE CORE COMMITTEE
    • SUNBURY MATTERS + MEDIA
    • Meetings >
      • MINUTES OF MEETINGS >
        • Meetings 2025
        • Minutes 2023 / 2024
        • Minutes - 2022
        • Minutes - 2021
        • Minutes - 2019 and 2020
        • Minutes 2013 - 2018
    • PPG Presentation
    • Join Us ...
  • THE PRACTICE
    • Opening Times
    • Reception and Enquiries
    • TEST RESULTS
    • Clinical Pharmacist >
      • Nurse Practitioner + Paramedics
    • Clinics and Services >
      • Ear Micro-Suction Service
      • HEALTH REVIEW + ASSESSMENT CLINIC
      • Home Visits
      • Minor Surgery
      • New Patients Registration >
        • Temporary Residents
      • PRESCRIPTIONS + MEDICINES CENTRE >
        • Repeat Prescriptions
      • Sickness Certificates
      • Call 111 >
        • Symptom Checker
        • NW Surrey CCG - Advice on Call 111
      • Travel Vaccinations
      • Free Health Checks
      • Immunisations >
        • Adult Immunisations
        • Children's Immunisations
    • Fees for non-NHS Services
    • Friends and Family Test
    • Compliments + Suggestions >
      • Complaints
    • Wellbeing Centre
  • General
    • Accessible Transport
    • Local Pharmacies
    • Medicines Use Review
    • Patient Guide to GP Services
    • Revalidation of Doctors
    • Useful Telephone Numbers
    • Useful Websites
  • Health Care
    • Ashford + St. Peter's Hospitals
    • CQC
    • Health + Care Data
    • Healthwatch Surrey
    • National Institute for Health + Care Excellence - NICE
    • NHS Choices
    • NHS England
    • NW Surrey CCG
    • NW Surrey Health and Care Alliance
    • SPELTHORNE HEALTH + WELLBEING
    • Surrey Heartlands
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COMPLIMENTS AND SUGGESTIONS
​The Health Centre aspires to deliver the highest possible standard of health care to its patients and to be a central part of the local community. 

Everyone at the Health Centre strives to provide the best service they can.  The Health Centre is delighted when patients tell it about the high level of care and treatment they or their family has received and any compliments will be shared with the staff. 

However, it is recognised that sometimes the Health Centre may fall below the high standards patients expect of it. It, therefore, looks to the patients to provide feedback about the quality of the services, as without this it cannot look to improve upon them. 

If you are satisfied with a service that you have received from the Health Centre, or if you think that any of the Doctors, Nurses, or any of the staff working in this Health Centre deserve a special mention, please let the Practice know. 
Comments and Suggestions
If you have any comments or suggestions regarding the service you receive, please let the Health Centre know. You may advise a Receptionist who will forward your comment to the appropriate person, or by writing to the patient's Suggestion Box - in the Waiting Room - or by writing to our Practice Manager. 

The Health Centre will review your comments and suggestions with the appropriate staff and discuss any resulting learning points or action required to improve the service. 

The Health Centre will take into consideration the appropriateness and practicalities of your suggestion and, if it is both feasible and financially viable, it will look to make changes to the facilities for the benefit of the patients.

To send in your suggestions, compliments and comments,  please either write to the Health Centre - as suggested above - or ask to speak to the Practice Manager, who will be pleased to make a note of your comments and pass on any details that may be appropriate.
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  • The PPG
    • PATIENTS' SURVEY 2024
    • About the PPG
    • Aims + Objectives
    • Standing Orders
    • Every Mind Matters
    • THE CORE COMMITTEE
    • SUNBURY MATTERS + MEDIA
    • Meetings >
      • MINUTES OF MEETINGS >
        • Meetings 2025
        • Minutes 2023 / 2024
        • Minutes - 2022
        • Minutes - 2021
        • Minutes - 2019 and 2020
        • Minutes 2013 - 2018
    • PPG Presentation
    • Join Us ...
  • THE PRACTICE
    • Opening Times
    • Reception and Enquiries
    • TEST RESULTS
    • Clinical Pharmacist >
      • Nurse Practitioner + Paramedics
    • Clinics and Services >
      • Ear Micro-Suction Service
      • HEALTH REVIEW + ASSESSMENT CLINIC
      • Home Visits
      • Minor Surgery
      • New Patients Registration >
        • Temporary Residents
      • PRESCRIPTIONS + MEDICINES CENTRE >
        • Repeat Prescriptions
      • Sickness Certificates
      • Call 111 >
        • Symptom Checker
        • NW Surrey CCG - Advice on Call 111
      • Travel Vaccinations
      • Free Health Checks
      • Immunisations >
        • Adult Immunisations
        • Children's Immunisations
    • Fees for non-NHS Services
    • Friends and Family Test
    • Compliments + Suggestions >
      • Complaints
    • Wellbeing Centre
  • General
    • Accessible Transport
    • Local Pharmacies
    • Medicines Use Review
    • Patient Guide to GP Services
    • Revalidation of Doctors
    • Useful Telephone Numbers
    • Useful Websites
  • Health Care
    • Ashford + St. Peter's Hospitals
    • CQC
    • Health + Care Data
    • Healthwatch Surrey
    • National Institute for Health + Care Excellence - NICE
    • NHS Choices
    • NHS England
    • NW Surrey CCG
    • NW Surrey Health and Care Alliance
    • SPELTHORNE HEALTH + WELLBEING
    • Surrey Heartlands