SUNBURY HEALTH CENTRE PATIENT PARTICIPATION GROUP
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Call 111 - the NHS non-emergency freephone number ...
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https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/nhs-111/
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NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast, but it’s not a 999 emergency. 

NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones

When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:
  • You need medical help fast, but it is not a 999 emergency
  • You think you need to go to A&E or need another NHS urgent care service
  • You don't know who to call or you don't have a GP to call
  • You need health information or reassurance about what to do next 

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How it works
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

Have Your Say
 Members of the patients who wish to leave feedback about their experience of NHS 111 can do so via www.patientopinion.co.uk .

We welcome feedback from Health and Social Care Professionals to help us to learn and continually improve the 
NHS 111 service.  



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The Patient Participation Group of the Sunbury Health Centre
​____________________________________________________________________________________________________


​Green Street
Sunbury on Thames
TW16 6RH

​
https://sunburyhealthcentre.nhs.uk/
Sunbury Health Centre Group Practice | Facebook

​
01932 713399

pollyhealy@live.co.uk

  • COVID-19
    • INFORMATION-SUPPORT
  • The PPG
    • About the PPG
    • Aims + Objectives
    • PPG Website
    • Standing Orders
    • Join Us ...
    • PRACTICE NEWS >
      • Newsletters
  • Appointments
    • Engage Consult - 24 hours a day
    • Extra GP Appointments
    • LIVI - A Doctor on-line
    • Hospital Appointments Online
    • Hospital Blood Test Appointment
    • NHS e-Referral Service
  • The Health Centre
    • Opening Times
    • Clinics and Services >
      • Clinical Pharmacist
      • Nurse Practitioner + Paramedics
      • Ear Micro-Suction Service
      • Flu Clinics
      • Minor Surgery
      • Travel Vaccinations
    • Home Visits
    • New Patients Registration >
      • Non-English Speakers
      • Temporary Residents
    • Repeat Prescriptions >
      • News Update
    • Sickness Certificates
    • Call 111 >
      • Symptom Checker ...
      • NW Surrey CCG - Advice on Call 111
    • Free Health Checks
    • Immunisations >
      • Adult Immunisations
      • Children's Immunisations
    • Fees for non-NHS Services
    • Friends and Family Test
    • Compliments + Suggestions >
      • Complaints
    • Surveys >
      • Survey Results
  • Meetings
    • Future Meeting Dates
    • MINUTES OF MEETINGS >
      • Minutes - 2019
      • Minutes - 2018
      • Minutes - 2017
      • Minutes - 2016
      • Minutes - 2015
      • Minutes - 2014
      • Minutes - 2013
  • Healthcare News
    • Ashford + St. Peter's Hospitals >
      • Ashford + St. Peter's News
      • Hospitals Merger
    • Weybridge Hospital Site
    • Care Quality Commission >
      • CQC News
    • Clinical Commissioning Group >
      • CCG News
    • Healthwatch + Public Involvement Association
    • Healthwatch Surrey >
      • HW Surrey News
    • National Association of Patient Participation (NAPP)
    • NHS Choices
    • NHS England >
      • NHS England News
    • Surrey Heartlands
    • MEDIA NEWS
  • General
    • Accessible Transport
    • Care.Data - Sharing Patients' Data
    • Medicines Use Review
    • Patient Guide to GP Services
    • Patient Information Website
    • Revalidation of Doctors
    • Useful Telephone Numbers
    • Useful Websites
  • GLOSSARY