The NHS England customer contact centre handles general enquiries, freedom of information requests and complaints. If you require non-urgent medical advice please contact your GP, your local NHS Walk In or Urgent Care Centre or call 111.
The main aim of NHS England is to improve the health outcomes for people in England.
- It believes the new approach it is taking will really make a difference and deliver the improved health outcomes we all want to see.
- Central to its ambition is to place the patients and the public at the heart of everything it does. It is what it wants the NHS to be – open, evidence-based and inclusive, to be transparent about the decisions it makes, the way it operates and the impact it has.
- It encourages patient and public participation in the NHS, treats them respectfully and put their interests first. This allows it to develop the insight to help improve outcomes and guarantee no community is left behind or disadvantaged.
- It empowers and supports clinical leaders at every level of the NHS, through Clinical Commissioning Groups (CCGs), networks and senates, in NHS England itself and in providers, helping them to make genuinely informed decisions, spend the taxpayers’ money wisely and to provide high quality services.