FRIENDS AND FAMILY TEST
|
|
|
|
The Practice welcomes your comments and have introduced the "Friends and Family Test" which gives you the opportunity to provide feedback on the care and treatment you receive at the surgery. This feedback will enable us to improve our services. To participate please go to:
https://www.iwantgreatcare.org/gpsurgeries/sunbury-health-centre |
I WANT GREAT CARE ...
Your review of the Health Centre can improve healthcare. Click the buttons below to write or read a review ...
Your review of the Health Centre can improve healthcare. Click the buttons below to write or read a review ...
|
Friends and Family Test in GP Practices - Summary of the Guidance ... 7 pages
From 1 December 2014, it is a contractual requirement that all GP practices implement the NHS Friends and Family Test (FFT). This summary of the guidance is intended to give an overview of the guidance published jointly by NHS Employers, NHS England and the BMA General Practitioners Committee. It does not replace it and people implementing the FFT should read the full guidance. The full guidance can be found here: www.nhsemployers.org/FFT http://www.england.nhs.uk/wp-content/uploads/2014/07/fft-gp-summ-14.pdf |
|
The NHS Friends and Gamily Guidance for Guidance for Maternity Services NHS England - May 2013 - 24 pages The Friends and Family Test (FFT) aims to provide a simple, headline metric which, when combined with follow-up questions, can be used across the maternity pathway to drive a culture change of continuous recognition of good practice and potential improvements in the quality of the care received by NHS patients and service users. The implementation of the FFT across all NHS services is an integral part of NHS England’s Business Plan, and is designed to help service users, Commissioners and Practitioners. |
Each woman will be asked up to four FFT questions:
1. How likely are you to recommend our antenatal service to friends and family if they needed similar care or treatment?
2. How likely are you to recommend our labour ward/birthing unit/home-birth service to friends and family if they need similar care
or treatment?
3. How likely are you to recommend our postnatal ward to friends and family if they needed similar care or treatment?
4. How likely are you to recommend our postnatal community service to friends and family if they needed similar care or
treatment?
1. How likely are you to recommend our antenatal service to friends and family if they needed similar care or treatment?
2. How likely are you to recommend our labour ward/birthing unit/home-birth service to friends and family if they need similar care
or treatment?
3. How likely are you to recommend our postnatal ward to friends and family if they needed similar care or treatment?
4. How likely are you to recommend our postnatal community service to friends and family if they needed similar care or
treatment?
