SUNBURY HEALTH CENTRE PATIENT PARTICIPATION GROUP
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FRIENDS AND FAMILY TEST
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The Practice welcomes your comments and have introduced the "Friends and Family Test" which gives you the opportunity to provide feedback on the care and treatment you receive at the surgery. This feedback will enable us to improve our services. To participate please go to:

https://www.iwantgreatcare.org/gpsurgeries/sunbury-health-centre


I WANT GREAT CARE ...
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Friends and Family Test in GP Practices - Summary of the Guidance  ...  7 pages

​From 1 December 2014, it is a contractual requirement that all GP practices implement the NHS Friends and Family Test (FFT). This summary of the guidance is intended to give an overview of the guidance published jointly by NHS Employers, NHS England and the BMA General Practitioners Committee. It does not replace it and people implementing the FFT should read the full guidance.


The full guidance can be found here: www.nhsemployers.org/FFT
http://www.england.nhs.uk/wp-content/uploads/2014/07/fft-gp-summ-14.pdf
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​The NHS Friends and Gamily Guidance for Guidance for Maternity Services   
NHS England - May 2013 - 24 pages

​The Friends and Family Test (FFT) aims to provide a simple, headline metric which, when combined with follow-up questions, can be used across the maternity pathway to drive a culture change of continuous recognition of good practice and potential improvements in the quality of the care received by NHS patients and service users. The implementation of the FFT across all NHS services is an integral part of NHS England’s Business Plan, and is designed to help service users, Commissioners and Practitioners.
Each woman will be asked up to four FFT questions: 

1.  How likely are you to recommend our antenatal service to friends and family if they needed similar care or treatment? 
2.  How likely are you to recommend our labour ward/birthing unit/home-birth service to friends and family if they need similar care
     or treatment?
3.  How likely are you to recommend our postnatal ward to friends and family if they needed similar care or treatment?
​4.  How likely are you to recommend our postnatal community service to friends and family if they needed similar care or
     treatment?
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  • The PPG
    • PATIENTS' SURVEY 2024
    • About the PPG
    • Aims + Objectives
    • Standing Orders
    • Every Mind Matters
    • THE CORE COMMITTEE
    • SUNBURY MATTERS + MEDIA
    • Meetings >
      • MINUTES OF MEETINGS >
        • Meetings 2025
        • Minutes 2023 / 2024
        • Minutes - 2022
        • Minutes - 2021
        • Minutes - 2019 and 2020
        • Minutes 2013 - 2018
    • PPG Presentation
    • Join Us ...
  • THE PRACTICE
    • Opening Times
    • Reception and Enquiries
    • TEST RESULTS
    • Clinical Pharmacist >
      • Nurse Practitioner + Paramedics
    • Clinics and Services >
      • Ear Micro-Suction Service
      • HEALTH REVIEW + ASSESSMENT CLINIC
      • Home Visits
      • Minor Surgery
      • New Patients Registration >
        • Temporary Residents
      • PRESCRIPTIONS + MEDICINES CENTRE >
        • Repeat Prescriptions
      • Sickness Certificates
      • Call 111 >
        • Symptom Checker
        • NW Surrey CCG - Advice on Call 111
      • Travel Vaccinations
      • Free Health Checks
      • Immunisations >
        • Adult Immunisations
        • Children's Immunisations
    • Fees for non-NHS Services
    • Friends and Family Test
    • Compliments + Suggestions >
      • Complaints
    • Wellbeing Centre
  • General
    • Accessible Transport
    • Local Pharmacies
    • Medicines Use Review
    • Patient Guide to GP Services
    • Revalidation of Doctors
    • Useful Telephone Numbers
    • Useful Websites
  • Health Care
    • Ashford + St. Peter's Hospitals
    • CQC
    • Health + Care Data
    • Healthwatch Surrey
    • National Institute for Health + Care Excellence - NICE
    • NHS Choices
    • NHS England
    • NW Surrey CCG
    • NW Surrey Health and Care Alliance
    • SPELTHORNE HEALTH + WELLBEING
    • Surrey Heartlands